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How Does One Apply for Services?

How does a person apply for NBRC services?
Call or write and say he or she wants to apply. A Client Services Assistant will direct your call to the Assessment Counselor or Referral Coordinator.

How long Will they have to wait for a response?
They will be seen within 15 working days.

Do they have to fill out forms?
Yes. It is important that we have a complete past record for the person applying for services. We do not want to duplicate what has already been done.

What if the records do not include all of the information that is needed to determine if an applicant is eligible for NBRC services?
NBRC will arrange for additional assessments if recommended by the Assessment Team. Most often these are medical, social, developmental and psychological assessments.
Applicants and their families may submit independent assessments for consideration by NBRC.

Who pays for these assessments?
NBRC or the applicant's health insurance. There is no cost to the applicant.

What happens after the records are collected and the assessments are completed?
The applicant and family will be asked to meet with an Assessment Team member to review the diagnosis and, if eligible, plan for services. It is at this time that the eligible applicant becomes a client of NBRC.
Goals, objectives and plans are written and become the initial Individual Program Plan (IPP).

How long does the person wait before there is a meeting to develop the Individual Program Plan?
A maximum of 45 days for Infants and Toddlers (age 0-3) to develop an Individual Family Services Plan.
For all others, a maximum of 195 working days from the day of his or her first call to NBRC.



For more information, contact:


Napa County Office
10 Executive Court, Suite A
Napa, CA 94558
Telephone (707) 256-1100
Fax (707) 256-1112
TDD (707) 257-0213

Emergency Response:
(800) 884-1594 (evenings/weekends)
Sonoma County Office
2351Mendocino Avenue
Santa Rosa, CA 95403
Telephone (707) 569-2000
Fax (707) 542-9727
TDD (707) 525-1239


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